Help: Catalog FAQ

How to Contact Customer Service

Orders and printed books

Email: cservice@interRAI.org
Phone (US): 866-595-5055
Phone (Outside US): +1-978-546-8475
 

Ebooks technical assistance

Email: interRAI.support@ipublishcentral.com
See also: interRAI ebook FAQs
 

Licensing interRAI content

Email: contracts@interRAI.org
Phone: +1-978-515-5099
 

Other

For all other inquiries about the interRAI organization, its research, or its fellows.
Email: info@interRAI.org
Phone: +1-978-515-5099
 

FAQs Regarding Printed Books

Do I need a license to use interRAI Assessment Forms and Manuals? Is it the same as a License to Print?

Please note that use of our instruments (forms) is permitted only by written license with interRAI; the purchase of a User's manual or a "license to print" form does not provide a "use license." For information on licensing, contact info@interRAI.org or call +1-978-515-5099.

How long will it take for my order to ship?

If you need your items quickly, please see below section on Shipping Costs for important information. Our books are printed as each order comes in, and it generally takes 3-5 business days for orders to be processed and printed and then additional time for shipping. Please allow additional processing time for orders paid for by check or money order. Delivery dates also depend on shipping method and ship-to location.

Can I cancel my order?

Cancellations are possible only on the same day an order is placed, and provided it is Monday–Friday, and we receive the cancellation by phone before 3 p.m. Eastern Standard Time. Because of the immediacy of placing and fulfilling orders, we can offer only this small window for cancellations. We cannot accommodate cancellation requests after 3 p.m. or for orders placed on previous days, or on weekends. From the United States, please call toll-free 866-595-5055. From all other countries, please call +1-978-546-8475.

Can I return a shipment?

Sorry, but all books and publications are sold on a nonreturnable basis.

Does interRAI offer volume discounts?

Yes. For special orders and bulk discounts, please visit our discount page or contact cservice@interRAI.org.

Is the interRAI catalog site secure?

Yes! Our catalog utilizes a secure certificate to protect your data. You’ll notice the “https://” in your browser address bar when you enter your shopping cart to ensure that your identity is protected.

Do you offer international shipping?

Yes. We ship internationally, with several shipping choices available at checkout. In addition to the shipping costs provided at checkout, international orders may be subject to import taxes, customs duties and fees charged by the destination country. Customs clearance charges may also be incurred, which you will be responsible for. By placing an order with interRAI, you acknowledge that this could occur and customer agrees to pay any such international fees in a timely fashion. Customs policies vary from country to country and may delay the delivery of your order.

How can I update my password?

To change or update your password, use the "Forgot password" function on the Account login page.

How can I check on my order history?

Once you’ve placed an order, a user account will be created for you, with details sent to you via email. You may log in anytime to check your account. Once logged in, click on the “Account” icon on the upper right (between search and shopping cart) to see your order history. 

May I pay by credit card? What about other forms of payment?

Yes. We accept the following payment methods:

  • PayPal or Credit Card
  • Bank Deposit
  • Money Order or Check
  • Purchase Order

To pay with Debit or Credit card, select the PayPal option in checkout (a PayPal account is optional, but not required for credit card payment). The Express Checkout option is also linked to PayPal. All transactions are secured and encrypted. Please note that checks may be held for up to 15 business days before your order is processed.

Will more interRAI publications be available in the future?

Yes! interRAI is always actively expanding its offerings and posts new instruments and editions frequently.

What is the difference between the MDS tools and the current interRAI Suite of instruments?

With the new suite we improved the instruments in several ways:

  • removed items that did not work well in practice
  • added new items that had been identified as important
  • made all items consistent across the interRAI Suite, although not every item is on every instrument
  • expedited information transfer between sectors with a common data structure
  • improved the care planning process through better Client Assessment Protocols that now trigger less frequently and only on those issues for which planning has the possibility of improving the person's status.

What is the default currency for interRAI’s publications?

Our default currency is U.S. dollars.

I thought I removed an item from my shopping cart, but it didn’t go anywhere. What happened?

To remove the item from your shopping cart, click the small trash can item (to the right of "Quantity"). 

What happens if I have a question and need to contact customer support?

We encourage you to familiarize yourself with our terms of use and privacy policy. Please feel free to contact us anytime with any questions or concerns. You can reach us via e-mail at cservice@interRAI.org or by phone. From the United States, please call toll-free 866-595-5055. From all other countries, please call +1-978-546-8475.

Where can I purchase interRAI eBooks?

interRAI eBooks are available at the interRAI eBookstore. At that site, you can browse, purchase, and download interRAI eBooks to a single computer. Purchased eBooks can also be downloaded to tablets, phones, and other mobile devices. Learn more about interRAI’s DRM policy here. For more information go to our eBook FAQ.

Please note: The interRAI eBookstore is separate from the interRAI Print Catalog site. Customer registration information is not shared between the two sites; purchasing eBooks will require you to create a separate account at the interRAI eBookstore.